Registration and Course Related Questions:
- I need my user name and password.
Click here to recover your first course username and password. Click here to recover your second course username and password.
- I tried to sign up for the course, when I entered my information it stated that
there is an existing account or that my social security number was already registered,
what do I do now?
It sounds like you are already partially registered: Click here to recover your first course username and password. Click here to recover your second course username and password.
- I can't access the second course with my username and password.
Your user name and password for the Second Course are not the same as the user name and password for the first course. You must register for the second course. If you have already registered, Click here to recover your second course username and password.
- I would like to schedule a phone course instead of the Internet course.
Call 1-561-472-8000 from 9:00 am to 9:00 pm Eastern M-Th, 9:00 am to 7:00 pm Fr, 10:00 am to 2:00 pm Sat. Closed Sunday and major holidays. Or to chat with us, Click Here Or email us at bkhelper@debthelper.com
- The course said I did not spend enough time what should I do?
Login to your course. Go to the first chapter that has less than the required amount of time shown there. Spend more time on that chapter. Proceed to the next chapter in order until each chapter shows enough or more than the required amount of time for each chapter.
- I want to confirm I am choosing the correct course I need to take.
If you have not filed for Bankruptcy yet you should register and take Course 1: Pre-filing.
Payment Related Questions:
- Where can I pay online for my course?
At the end of your course, you will be provided a payment option.
- How can I pay over the phone?
Call 1-561-472-8000 from 9:00 am to 9:00 pm Eastern M-Th, 9:00 am to 7:00 pm Fr, 10:00 am to 2:00 pm Sat. Closed Sunday. We accept MC Visa Debit, checks by phone or you can mail payment of checks or money orders to: 1325 N Congress Ave. Ste 201; West Palm Beach, FL 33401
- The fee for my course does not look correct, what do I do?
The Fee for Course 1 by Internet is no more than $24 for couples or Singles, The Fee for Course 2 by Internet is $14.00 for Couples or Singles. If you have taken the correct course, the fee will correspond to the course you have taken. If you think you took the incorrect course, you may take the other course now and tell us about your error by emailing us at bkhelper@debthelper.com
- I finished my course and I would like to know if me and my spouse have to pay separately.
Each course has only one fee for Couples or Singles.
Course Completion Related Questions:
- I completed the course when and how will I get my certificate?
If your course is complete, you will be issued a certificate on or about the time of your interactive portion of your session is complete for Course 1. For Course 2 If your online course is complete, you will be issued a certificate on or about the time of your online completion date and time. In either Course, if more information is needed, a representative will contact you by email or phone for missing information prior to issuing certificates. Missing information may include a budget for the first course, payment, or a passing final quiz for the second course. Certificates are delivered via email to the email address you used at registration.
- I finished my course. Does my spouse need to do it separately?
The first course is designed for both spouses to take it together. The second course is designed for either one or two persons to take the course together, you have the option to decide this during the registration.
- When will my attorney and I receive certificates of completion?
Certificates of completion are sent to you and your attorney that you registered with at the same time that you receive your certificate via email. If you did not enter an email address for yourself, your attorney will receive your certificate via email and you will receive your certificate by regular mail.
- My email is down or I can not print my certificate, I would like my certificate
sent to me a different way.
If you can not print your certificate, you may email us at bkhelper@debthelper.com to receive a certificate by mail or by fax. If you can not email, you may call us at 1-561-472-8000 from 9:00 am to 9:00 pm Eastern M-Th, 9:00 am to 7:00 pm Fr, 10:00 am to 2:00 pm Sat. Closed Sunday.
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